At Kipper Insurance Agency, we understand that first impressions can mean everything and are a vital part of your business. People generally assess and form a first impression within the first few seconds of meeting a business. How you make someone feel at the end of the interaction will speak volumes in the professional world. We all know that kindness and good manners can go a long way, but when it comes to workplace etiquette there are certain other rules that apply. Here are some helpful tips to ensure you have a positive first impression in the workplace.

Meeting people outside the office:

·      Arrive early and organized. The things you carry (purse or brief case) should be neat and you should be ready to work when you arrive on-time each day.

·      Always stand straight, make eye contact and smile to greet someone prior to making the introduction, as well as hold a firm, yet gentle, handshake.

·      If you have to leave a meeting early. Be prepared to inform why you are leaving and know you may be judged on your reasoning. If you know you have another meeting prior, it's important to let the chairperson know before the start of the meeting and then exit quietly when needbe.

·      Learn to memorize names and address people properly. Being able to call people by their name creates a very personal, yet professional standard on your behalf and can help make a person feel special.

While in the office:

·      People will see your workplace as a reflection of you. Keep your space neat and with a few appropriate personal touches.

·      Be sure to follow your office dress code. Don't be afraid to step it up a notch for meetings or gatherings that take place outside the office.

·      Limit cell phone use and personal calls. Keep your phone on silent and try not to use it during lunch or meetings. Focus on being in the moment with co-workers during those times. General rules for cell phone calls are 10 feet from others and keeping your voice down to allow privacy of yourself and others.

·      Do not show up more than 5 minutes early for a meeting in the office with other staff, they may be prepping for the meeting or getting work done.

·      Respond to phone calls/voicemails within 24 hours, 48 for emails (in case you are/have been out of the office).

·      Be considerate of others workspace, especially of “borrowing” other peoples work things. These manners can be extended to the kitchen area. Don’t take others food and be sure to clean up after yourself.

·      Manors are critical to keep in mind when working with customers. Good customers service should always be at the forefront of your interaction(s).

·      Smile when you pick up the phone. You will notice an uplift in your tone and it will send a positive vibe to the other person.

At the end of the day you are a billboard for your organization and a positive first and last impression will build long-lasting relationships. Good manors and etiquette in the workplace should be a general benchmark for your interactions with others. For more information on work place etiquette, as well as solidifying a solid workplace, contact Kipper Insurance Agency today at (760)471-2200!


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Kipper Insurance Agency of California, Nevada & Arizona
Carlsbad, CA 92009
Phone: 760-471-2200
Fax: 760-856-4071
License#: 0E67716

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